Give the frontline bandwidth, not busywork

Front-line teams deliver projects by making thousands of decisions daily. Make their jobs easier, not harder.

Most project delivery methods solve headaches for the back office, and create headaches for the front line.

They require delivery leaders and engineers to attend lengthy meetings, complete detailed paperwork, and manually update multiple tracking systems—consuming the very time they need to effectively manage the work.

Instead, prioritise lightening the load for these key team members, providing them with clear priorities, relevant constraints, and immediate access to critical information without any additional administrative burden.

When developing coordination systems, measure success by how much they give back to your busiest team members rather than what they extract from them. Focus on eliminating friction from their daily workflow rather than adding new requirements.