The Challenge

Roles, seats, and billing were previously tangled together. It wasn’t always clear who could do what in a project, who needed a paid seat, or how changes might affect billing which was leaving admins with extra work and guesswork.

Your Feedback

You asked for a clearer, more transparent system. In particular:

• A clean distinction between organisation-level roles and project-level roles.
• Simple, predictable rules around Planner access and paid seats.
• Confidence that changing permissions wouldn’t affect billing unexpectedly.
• Clear visibility over who can manage what across both organisation and projects.

The Update

We’ve introduced a transparent structure that separates roles, seats, and access:

• Organisation Roles – Super Admin, System Admin, Billing Admin, and Member, each with defined scopes.
• Paid Seats – Assigned at the organisation level, making billing predictable.
• Project Roles – Project Admins and Members, with clear responsibilities inside projects.
• Planner Access – Full access (requires a seat) or Limited access (basic features, no seat).

Why You’ll Love It

Admins can assign roles and seats with confidence, teams know exactly what access they have, and billing always lines up with actual usage. No surprises, just clarity.